Privacy Policy

1. Introduction

At Cesoda (“Company,” “we,” “us,” or “our”), we take your privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, and safeguard your personal data whenever you browse our website cesoda.com, interact with our services, or make a purchase from our store.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with the way we handle your data, we kindly ask you to stop using our services.

This Privacy Policy is designed to comply with applicable U.S. privacy regulations, including the California Consumer Privacy Act (CCPA), as well as other relevant state and federal laws.

2. Information We Collect

We collect both personal information (data that can identify you directly) and non-personal information (data that cannot be used to directly identify you) to provide you with a smooth and secure shopping experience.

A. Personal Information You Provide

When you interact with our store, you may voluntarily provide:

Your name, billing address, and shipping address.
Email address and phone number for communication and updates.
Payment information such as credit/debit card numbers, PayPal, or other payment details.
Account credentials (username and password) if you choose to create a store account.
Order history including products purchased, quantities, and past transactions.

B. Automatically Collected Information

When you visit our website, we automatically collect technical and usage data such as:

Device type, browser type, and operating system.
IP address and geolocation data (when applicable).
Referring websites, search queries, and entry/exit pages.
Browsing activity such as pages viewed and time spent on our site.

C. Information from Cookies & Tracking Tools

We use cookies, tags, pixels, and similar technologies to:

Remember your preferences and saved settings.
Keep items in your shopping cart between sessions.
Analyze site performance and visitor behavior.
Deliver personalized advertising and product recommendations.

We may also use third-party analytics tools, including Google Analytics, to help us understand traffic and improve your shopping experience.

3. How We Use Your Information

Your information is used for a variety of purposes to support your shopping journey:

Order Processing: To confirm, ship, and deliver your purchases, and send email confirmations.
Account Management: To create, maintain, and provide secure access to your Cesoda account.
Customer Support: To respond to your inquiries, resolve issues, and provide service updates.
Marketing & Promotions: To send newsletters, promotions, and personalized offers (you can opt out anytime).
Website Optimization: To analyze site traffic, fix performance issues, and improve features.
Fraud & Security: To detect suspicious activity, prevent fraud, and ensure account safety.
Legal Compliance: To comply with tax, legal, or regulatory obligations and enforce our Terms of Service.

4. Sharing Your Information

We respect your privacy and never sell your personal data. However, we may share limited information in these cases:

Service Providers: Payment processors, shipping carriers, IT vendors, and customer service platforms that help us operate.
Advertising & Analytics Partners: Platforms like Google and Meta to measure performance and deliver targeted ads.
Legal Requirements: If required by law, court orders, or government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.

5. Cookies and Tracking Technologies

Our website uses cookies and related technologies to improve functionality and personalization. These tools help us:

Save your shopping preferences.
Keep your cart active across visits.
Analyze how users engage with our website.
Provide advertising tailored to your interests.

You can manage cookie settings in your browser. Please note that disabling cookies may affect site performance or prevent checkout from working correctly.

6. Data Retention

We keep your data only for as long as needed to fulfill business, legal, and security requirements:

Order Records: Retained for tax and accounting compliance.
Customer Accounts: Retained until you delete or request closure.
Marketing Data: Retained until you unsubscribe from marketing communications.

When data is no longer required, we securely delete or anonymize it.

7. Data Security

We implement strong safeguards to protect your personal data, including:

SSL Encryption for payment and sensitive data.
Restricted Access so only authorized staff can handle your data.
Secure Servers with firewall protection and monitoring.

While we use industry-standard measures, no online platform is 100% secure. Please use our services with this in mind.

8. Your Privacy Rights

Depending on your location, you may have rights over your data, including:

Access: Request a copy of your stored personal data.
Correction: Update or fix inaccurate information.
Deletion: Request deletion of your personal data (with some exceptions for legal or tax purposes).
Opt-Out: Unsubscribe from marketing emails or targeted ads.
California Residents (CCPA): The right to know what data we collect, request deletion, and opt out of data sharing.

To exercise your rights, contact us at [email protected]. We may request identity verification before fulfilling requests.

9. Third-Party Services

Our website may include links to external websites or use third-party services. Please note:

Cesoda is not responsible for how third parties handle your information.
If you interact with external platforms (e.g., PayPal, Google Analytics, social media integrations), your data will be governed by their policies.

We recommend reviewing their privacy policies before using their services.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

If a child under 13 provides us with information, parents or guardians should contact us at [email protected] immediately. We will delete such data as soon as possible.

11. International Users

Our website is designed for U.S. customers. If you access our services from outside the United States:

Your information will be stored and processed in the U.S.
By using our website, you consent to this transfer, even though data protection laws may differ from your country.