Shipping Policy (US Only)

At Cesoda, we are committed to delivering your purchases safely and efficiently. This Shipping Policy outlines the details regarding order handling, shipping methods, delivery timeframes, and important conditions that apply to all shipments within the United States.

1. Standard Shipping

We currently offer standard shipping to all destinations within the United States.

  • A flat-rate shipping fee of $7.99 will apply to all eligible orders, regardless of weight or size.

  • This straightforward pricing ensures transparency and eliminates unexpected costs during checkout.

Our goal is to make shipping simple, reliable, and affordable, so that your shopping experience with Cesoda remains stress-free.

2. Partner Products

In addition to the items we stock and ship directly, we also collaborate with trusted partner brands to bring you a wider selection of toys and games. Ordering Partner Products provides several unique benefits:

  • Access to an expanded product catalog, including new, innovative, and exclusive items.

  • Direct shipping from our partner warehouses, which often results in quicker availability.

  • A seamless one-stop shopping experience—you can purchase Cesoda products and Partner Products in the same order without any additional effort.

Please note: If your order contains a mix of Cesoda items and Partner Products, your purchases may arrive in separate packages. This is normal and ensures faster delivery from multiple fulfillment centers.

3. Order Processing Time

We work diligently to prepare and dispatch your order as quickly as possible.

  • Standard processing time: All orders are processed within 3–5 business days.

  • Peak season adjustments: During periods of high demand—such as holidays, promotions, or sales events—processing may take up to 7 business days.

  • Once your order has been processed and shipped, you will receive an email confirmation containing your tracking number and shipping details.

4. Delivery Estimates (Standard Shipping)

Estimated delivery times begin once the order has been shipped, not when it is placed. Typical delivery timelines are as follows:

  • Contiguous U.S. (urban areas): 7–10 business days.

  • Rural locations or non-contiguous states (including Alaska, Hawaii, and U.S. territories): 16–20 business days.

Important: Delivery estimates are based on carrier timelines and may vary due to circumstances beyond our control, such as extreme weather conditions, natural disasters, holiday backlogs, or carrier delays.

5. Important Notice

To avoid delays and complications, please ensure that your shipping address is accurate and complete before submitting your order.

  • If a package is returned to us due to an incorrect or incomplete address or if it goes unclaimed, we may issue a partial refund after the item is safely returned to our warehouse.

  • In such cases, shipping costs are non-refundable, and additional charges may apply if you request re-delivery of the same order.

6. Tracking Your Order

We provide tracking information to keep you updated on your shipment status.

  • Tracking numbers are usually issued within 3 business days after your order has been processed.

  • If you do not receive tracking details within this period, or if your tracking number does not update after several days, please contact our support team for assistance.

Email: [email protected]

Our team will gladly assist you in locating your package and ensuring that it reaches you without unnecessary delays.

7. Questions or Assistance

Your satisfaction is important to us, and we want your shopping experience with Cesoda to be smooth and enjoyable. If you have any questions, concerns, or require help with your order status or shipping details, please don’t hesitate to reach out.

Customer Support Email: [email protected]

Our friendly support staff is always ready to provide timely updates and assistance.